When your solar system is showing as offline, this is related to your connection between the device and the app – it may not mean that there’s an issue with solar production. The issue is you can’t know which problem it is without some checks.
Here’s some initial checks to perform before logging an issue:
From your phone –
- If you use a IoT network, do you have your phone connected to the same network as the system? If you can’t connect your phone to your home network you will need to power cycle your modem first.
- Have you changed modem or passwords recently? If that has happened you’ll need to reconnect your devices, including your solar inverter.
- Is your device connected to an extender which has been recently moved? You may have inadvertently taken away the Wi-Fi too – can the extender go back to the original location?
- If you use an app for your modem – can you see the inverter in your network list as connected?
At the inverter –
- Are there any red lights or error codes?
- Is the DC isolator in the ‘on’ position
- Is the AC isolator in the ‘on’ position? Sometimes the AC isolator is located in your switchboard rather than next to your inverter.
At your switchboard –
- Has the system circuit breaker tripped?
If you’re unable to restore your connection, we’re here to help.