Your enquiry. Your choice. Your energy future.
At Expert Energy Tasmania, we believe that making decisions about your home’s energy needs should be straightforward, transparent and pressure-free.
Following recent reports of unsolicited telephone calls from people claiming to represent energy businesses, we’d like to reassure our customers that our approach has not changed. We do not make unsolicited sales calls, operate a call centre or conduct door-to-door sales.
Our process begins with you contacting us, and we work with you every step of the way.
Our Process
1. You Contact Us
Every customer relationship begins with an enquiry from you. This might be through one of our online advertisements, our website contact form, live chat or a phone call to our office.
We don’t cold-call prospective customers.
2. We Arrange a Time to Talk
Once you’ve contacted us, a member of our team will get in touch to arrange a convenient time for you to speak with one of our energy experts.
We respect your time and work around your availability.
3. Your Personalised Consultation
You’ll speak with one of our experts by phone, virtually or in person.
We’ll discuss your energy needs, your home and your goals, helping you explore suitable solar and energy solutions without pressure or obligation.
4. Site Assessment
Where required, we’ll arrange a visit to your property to assess any physical or technical considerations that may affect the proposed installation.
This helps us plan a solution that’s appropriate for your home.
5. Acceptance and Installation Planning
Once you’re happy with the proposed solution and have accepted your quote, we’ll work with you to plan your installation and confirm the next steps.
6. Professional Installation
Our installation team will complete the agreed work, keeping you informed throughout the process.
We’ll also follow up to make sure you’re satisfied with your installation.
When Will We Call You?
We only contact customers in connection with an enquiry they’ve made or work they’ve arranged with us.
This may include:
- Arranging your initial consultation.
- Calling at your scheduled appointment time.
- Requesting additional information to help prepare your proposal.
- Confirming site visits or installation dates.
- Following up after installation to ensure you’re satisfied.
We do not make unsolicited evening sales calls.
Our Business Hours
Monday – Friday: 8:00 am – 4:00 pm
Expert Energy Tasmania is a local Tasmanian business. We do not operate an outbound sales call centre.
If you receive an unexpected call from someone claiming to represent Expert Energy Tasmania, particularly outside our normal business hours, we encourage you to verify the caller’s identity before sharing any personal information.
You can contact us directly on (03) 6108 1328 or through our official website.
Your enquiry. Your choice. Our expertise.
Expert Energy Tasmania — helping Tasmanians make informed decisions about their energy future.